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PLEASE NOTE: Prior to submitting payment you will be given an opportunity to review your information and indicate how your payment should be applied by selecting the "Add" button under "Special Instructions" then enter the account number if you have one found on your payment book or statement.
Billing and Invoice Questions
Please contact ARBSI for any billing/invoice questions at 301.739.6144
Or click on the Make A Payment button above to submit a payment.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgery center, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe a certain out-of-network costs, such as copay, coinsurance and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care – like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
Emergency services
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plans in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services.
Maryland law (Health General §19-710) prohibits health care providers and hospitals from collecting from a patient money for any bills that are owed by a health maintenance organization (HMO) for a covered service, and this process is widely known as balanced billing.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
If you believe you have been wrongly billed you may contact mhcc.maryland.gov